FAQ's

Here at VIBRAPALM, we strive to provide you with a seamless shopping experience. Below are some of the most commonly asked questions. If you can’t find the answer you're looking for, please don't hesitate to reach out to us!

1. What products does VIBRAPALM sell?
We specialize in Shiatsu massagers, deep tissue therapy products, and other wellness solutions designed to enhance your comfort and promote relaxation. Our products are ideal for use at home or on the go, designed to help improve your overall well-being.

2. How do I place an order?
Placing an order is simple! Browse through our website, select the products you'd like to purchase, and proceed to checkout. You'll be prompted to enter your payment and shipping details. After placing your order, you will receive a confirmation email with all the relevant details.

3. How long will it take to receive my order?
We process and ship orders within 7-14 business days. Delivery times vary depending on your location and the shipping method selected. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your shipment’s progress.

5. What payment methods do you accept?
We accept the following secure payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • Additional online payment options (if available in your region)

6. Do you ship internationally?
Yes! We offer international shipping to select countries. Shipping rates and delivery times will vary based on your location. Please review available shipping options at checkout for more details.

7. Can I modify or cancel my order?
Orders are processed quickly, but if you need to modify or cancel your order, please contact us as soon as possible at vibrapalm@outlook.com. Once an order has been shipped, we’re unable to make changes.

8. What is your return policy?
We accept returns within 14 days of receiving your order, as long as the product is unused and in its original packaging. For more details, please refer to our Returns and Refunds Policy.

9. My product is damaged or defective. What should I do?
We’re sorry if your product arrived damaged! Please contact us immediately at vibrapalm@outlook.com with your order number and photos of the damage. We’ll assist you with either a replacement or a refund as quickly as possible.

10. How can I contact customer support?
You can reach us through the following methods:

  • Email: vibrapalm@outlook.com

  • Phone: +44 7441904913 OR +39 334 738 9283 (Mon-Fri, 9:00 AM - 6:00 PM CET)

  • Address: VIA S. D'ACQUISTO, 34 MINERVINO MURGE (BT), ITALY

11. Is my personal information safe?
Yes, we take your privacy seriously. We use industry-standard security measures to protect your personal data. For more details, please refer to our Privacy Policy to understand how we collect, store, and protect your information.

12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we’re always looking for ways to improve our services, so please stay tuned for future updates!